Technical Support & Service

A few of the items our Technical Support & Service team regularly address include the following.

• Pertinent regulations to be aware of, including NFPA 652, 654, 69, 68, 61, 484, 664, etc.
• ATEX Certification requirements
• Environments that require safety solutions
• Features and benefits of various components
• General functionality
• Troubleshooting guidance
• Different aspects of mechanical installation
• What materials components are constructed from
• Mounting information
• Orientation of ductwork – horizontal, vertical, angled
• Temperature ranges and insulation requirements
• Compatibility issues with other products (Boss or other)
• How safety solutions operate
• Installation conditions, i.e., indoor/outdoor, Marine/saltwater applications, corrosion concerns
• What to expect when system activates – alarms, shut down, etc.
• Mechanical functionality of products
• Mechanical drawings
• Electrical wiring diagrams
• How system interacts with other products
• Technical support on what to look for during start-up & commissioning

Contact us with any questions you may have about our equipment. We’re happy to help!